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18.4 System Troubleshooting With the XSCF


18.4 System Troubleshooting With the XSCF
This section describes how to effectively use the XSCF when the server is not responding, which means that a problem or panic occurred in the system.
Before Notifying a Service Engineer
Follow the process below before contacting a service engineer. The procedure may not only help in solving the problem but also eliminate the need to make an inquiry.
  1. If the server does not respond, set the Mode switch on the operation panel to Service mode.
  2. Check the system status with either of the following methods.
  1. Method when the XSCF shell cannot be used via SSH/Telnet
  1. a. Connect a terminal to the serial port of the XSCF.
  2. b. Enter your user account and password to log in to the XSCF shell.
  3. c. Use the XSCF shell to check the error log and other information.
  1. Method when the XSCF shell can be used via SSH/Telnet and the serial port
  1. a. Log in to the XSCF with your XSCF user account.
  2. b. Connect to the XSCF-LAN port, and use the XSCF shell to check the error log and other information.

    For details of the error log, see "12.1  Checking a Log Saved by the XSCF." Check and take action accordingly.
  3. c. Alternatively, check the XSCF event log and server status by using the XSCF shell via the serial port.

    Execute the following commands to check the events that happened at the time the problem occurred:

       showlogs error
       showlogs event
       showlogs power
       showlogs monitor
       showlogs console
    If you find a failure, see "12.1  Checking a Log Saved by the XSCF." Check and take action accordingly.
  4. d. Check the XSCF console log or panic log for the latest messages.

    Oracle Solaris may have detected a problem and displayed a message.  Also, for cases involving a panic, use the showlogs command with the panic option to check the events that happened at the time the panic occurred.
  1. When the above check does not find any problem, restart the system.
  2. If a failure occurs, see "12.1  Checking a Log Saved by the XSCF." Take action accordingly, such as regarding a part by following the maintenance guidance for XSCF shell commands.