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16.8 Trouble During Firmware Update


16.8 Trouble During Firmware Update
This section describes problems that occur during firmware update and their corrective actions.
  1. Problems that occur due to XSCF unit defects
  1. If a write-related error, including those listed below, or a reboot failure-related error occurs, a parts failure has occurred.
    Contact a field engineer or service engineer to solve the problem.
  1. - Firm update failure

    - XSCF data write error
  1. Problems that occur in importing
  1. - The following error may occur during XCP importing on XSCF Web: "File upload failed. This mostly caused by network unstable, please try again later."
    There may be a problem with the network environment or browser settings. Check whether cookies are accepted in the network environment and the Web browser settings.

    - If the following error occurs during XCP import, there may be a problem with the XCP file:
    "Error: File is invalid or corrupt." Check the XCP file.
    The possible cause, for example, is that an unauthorized XCP image file was obtained or that the XCP image file downloaded by the customer was subsequently changed through unauthorized access. In such cases, obtain the correct XCP image file and import XCP again.


    After the check, try again. If the retry also does not end normally, contact a field engineer or service engineer to solve the problem.
  1. Problems that occur in importing or when updating firmware
  1. Errors, including those listed below, may occur during XCP importing or firmware updating. In such cases, an XSCF firmware error or parts failure may have occurred.
    In this situation, contact a field engineer or service engineer to solve the problem.
    - An internal error has occurred

    - Error: insufficient free space

    - Internal error
  1. Other errors
  1. If a failure other than the above occurs during firmware update, try the firmware update again.
    The second attempt at the firmware update may end normally.
    If the retry also does not end normally, contact a field engineer or service engineer to solve the problem.